Description
Product Features:- Real Time Tracking and Historical Reports.
- Whisper Coaching and Call Monitoring.
- Integration With Call Center Tools.
- Automated Compliance with FTC Dropped Calls Rule.
- ACD Rules Engine.
- Call Volume Control.
Voicent Call Center Manager software helps organizations monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.