Description
Product Features:- Skills-Based Routing.
- Queue Callback Routing.
- Real-Time Active Blending.
- Multi-channel virtual queuing.
- Advanced Voice Interaction (IVR).
- Call Recording.
Vocalcom Contact Center Software provides the rich functionality of ACD with fast and smart routing, IVR, CTI and screen pop. The solution offers capabilities from multi-channel self-service to real-time customer feedback to proactive outbound solutions.