Verint Workforce Optimization

Verint Workforce Optimization is an analytics solution that provides a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions and manage the performance of employees across the enterprise.

Description

Product Features:
  • Capture and analyze customer interactions across channels.
  • Develop customer-centric strategies to enhance loyalty and retention.
  • Enhance the quality and security of customer interactions.
  • Improve internal processes, compliance, and workforce performance.
  • Uncover business trends and areas of opportunity.
Product Purpose: Verint Speech Analytics can transcribe and analyze millions of recorded calls to help surface valuable customer insights, improve customer experience and boost your contact center performance.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information