Description
Product Features:
- Engagement Analytics—for gathering and correlating massive amounts of data on customer interactions, journeys, and profiles to help enhance customer and employee engagement.
- Enterprise Feedback Management—for capturing customer feedback as part of—or independent from—contact center feedback.
- Mobile solutions can enable you to capture feedback anywhere, anytime.
- Enterprise Feedback Management IVR for capturing transactional feedback over the IVR.
- Speech Analytics—for mining recorded calls and surfacing customer sentiments and rising trends.
- Text Analytics—for analyzing text-based communications, including email, Web forms, and postings on social media sites, such as Facebook and Twitter.
Product Purpose:
Verint Speech Analytics can transcribe and analyze millions of recorded calls to help surface valuable customer insights, improve customer experience and boost your contact center performance.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
