Description
Product Features:- Real-time operational dashboard across sites, channels and systems.
- Unified operational performance reporting across systems and channels.
- Statistical Performance Analytics to determine where desired business outcomes really come from.
- Analytics-driven call routing based on customer propensity, need and context.
- Analytics-driven call routing based on agent performance.
- Predictive analytics for continual learning, improvement and repeatability of business outcomes.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
