Description
Product Features:
- Guides can be skinned to match branding, while the flow of the guided experience can be tailored to meet the needs of simple or complex scenarios.
- Behavioral targeting identifies when consumers are struggling and business rules can proactively launch automated guides.
- Selections in guides route consumers to appropriate agent pools, reduce frequency of chat transfers, and improve first contact resolution.
Product Purpose:
A screen-sharing tool to achieve faster customer resolutions.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
