Description
Product Features:
- Agent Consoles.
- Customer representatives know the full context of the consumer experience during a conversation.
- Chat windows define the customer experience.
- Dynamic windows persist as consumers navigate the site so contact and context are never lost.
- Routing visitors to agents with specialized knowledge leads to higher conversions and satisfaction TouchCommerce allows smooth transfers to the appropriate agent pool to quickly provide the required assistance.
- TouchCommerce ensures chat is not offered to visitors unless agents are available.
Product Purpose:
A screen-sharing tool to achieve faster customer resolutions.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
