TouchBrowse

TouchBrowse is an online customer service tool commonly referred to as co-browse, in which the agent can see the same browser screen as your customers. This allows a better experience for the customer and makes it easier for the agent to problem solve.

Description

Product Features:
  • Agents can proactively guide customers through problems and train them to better use the site in the future.
  • Collaborative browsing enables customer support (online and on the phone) to interact with users via the same browser.
Product Purpose: A screen-sharing tool to achieve faster customer resolutions.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information