TimeTrade

TimeTrade is an engagement and personalization tool that uses appointment scheduling to put consumers in touch with the right business representative. The platform is modular, featuring solutions tailored to a variety of business needs. The Online Appointment Scheduling module is ideal for SaaS-based product vendors or service providers, while In-Store Customer Engagement boosts the consumer experience in brick and mortar retailers. A Path-to-Purchase module analyzes performance across the entire customer journey, from the first digital inquiry to the actual in-store purchase. TimeTrade is available in Individual, Business and Enterprise editions.

Website: http://www.timetrade.com/products/timetrade

Description

Product Features:
  • Customers click to schedule an appointment for an in-person meeting, phone consultation, or video teleconference.
  • Customers can schedule appointments from the web, email offers, social channels, via interactive voice, or through the call center.
  • Offer self-service check-in through an easy-to-use digital kiosk at store and branch locations Sophisticated algorithms match request with sales associate best suited to customer needs.
  • Send appointment confirmations and other relevant information via text.
  • Flexibility to accommodate the most complex set of business rules or processes.
  • Insight from “voice of the customer” feedback and follow-up exit survey.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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