Speech Analytics

Verint Speech Analytics is a contact center solution that can automatically discover words, phrases, categories and themes spoken during calls revealing trends, areas of opportunity and causes for concern. Find out what triggers customer satisfaction or complaints. Improve quality call monitoring by reviewing large samples and specific call types. By combining Verint Speech Analytics with Verint Text Analytics, you can integrate insights from all of your text-based channels including chat, email, and even social media for a comprehensive view of the customer across voice and text.

Website: http://www.verint.com/solutions/customer-engagement-optimization/voice-of-the-customer-analytics/products/speech-analytics

Description

Product Features:
  • Discover customer insights regarding satisfaction, business issues, competitive intelligence, marketing campaigns.
  • Reduce churn by discovering root cause and predicting at-risk customers.
  • Improve contact center performance, reduce agent handle time and repeat calls.
  • Provide targeted coaching for agents by analyzing their relative performance.
Product Purpose: Verint Speech Analytics can transcribe and analyze millions of recorded calls to help surface valuable customer insights, improve customer experience and boost your contact center performance.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information

Other products

  • Blended Interest Graph

    Read more

    Blended Interest Graph

    The Blended Interest Graph can identify the individual on the other end of the ad server, look across many of their social accounts, and return an ad matched specifically to that person’s interests.

    Website: http://www.140proof.com/see-it-in-action/

  • 11Ants AAP

    Read more

    11Ants AAP

    11Ants AAP (Airline Analytics Platform) is a cloud based customer science platform for airlines that is based on the same customer analytics used in retail. The platform helps craft marketing messaging and effective promotions by collecting and interpreting data about customers, flights, routes, ancillary products, frequent flier program, and more.

    Website: http://www.11antsanalytics.com/

  • Real Audience

    Read more

    Real Audience

    Real Audience is a suite of data solutions for buyers that includes AudienceID, AudiencePulse and AudienceMax, all built on a data foundation powering over 30 billion unique intent and interest signals monthly for 80% of the United States. Buyers get access to true user intent with unique signals like copy & paste activity, keyword searches, and content consumption.

    Website: http://www.33across.com/buyers/real-audience

  • 1010data Insights Platform

    Read more

    1010data Insights Platform

    The 1010data Insight platform is a cloud-based platform for big data discovery and data sharing enabling organizations to acquire, manage, analyze and visualize data.

    Website: http://www.1010data.com/products/insights-platform/