Description
Product Features:
- A new workflow that enables brands to serve customers faster - Agents can gauge the level of resolution for each issue and properly manage the conversation until the problem is solved.
- Full communication visibility - The entire team can effectively follow-up on what the team is doing and has done, ensuring that overall workflow is divided most effectively and allowing managers to catch organizational trends.
- Time-to-resolution reporting - Support team managers understand and empower agents with reporting that precisely measures performance.
- Unique conversation delegation - Ensures that the right agents are always matched with the customer, helping customers feel like VIPs with personalized concierge-like service.
Product Purpose:
Sparkcentral empowers enterprise support teams to quickly address complex issues and build a relationship with every single customer and deliver a consistent, deep customer experience.
Product Attributes:
Free Trial:
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
