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Service Cloud Einstein

Service Cloud Einstein introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support customers wherever they are — phone, email, social media, apps, or any other channel. New Einstein Case Management uses machine learning to intelligently classify cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation.

Website: http://www.salesforce.com/chatter/overview/

Description

Product Features:
  • Adds a layer of intelligence to every service interaction to deliver incredible customer experiences.
  • Service center supervisors are empowered with real-time, omni-channel insights and AI-powered analytics.
  • Machine learning automatically escalates and classifies support issues as they come in and surfaces relevant tech docs and knowledge.
  • Full featured support for mobile devices.
Product Purpose: Chatter will help drive productivity and increase efficiency and innovation across departments. From sales, to marketing, to management, your entire company can use Chatter to tear down communication barriers and help your company grow and succeed as a te
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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