Scorebuddy

Scorebuddy is a cloud-based contact center monitoring tool that replaces spreadsheets and documents for contact centers to score calls, emails, and chat.

Description

Product Features:
  • Create a scorecard from scratch with Scorebuddy’s intuitive form builder.
  • Score agents, and instantly see critical fail notifications.
  • Agents get their own dashboards showing their quality scores and giving them the facility to self-score.
  • Carry out root-cause analysis, identify common pitfalls, broken processes and training gaps.
Product Purpose: NA
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information