Description
Product Features:- Deployable on-premise or in the cloud.
- Skills Based Routing so incoming calls reach the right agents.
- Queue Prioritization Virtual/Personal Queues Agent Hot-Desking.
- Intuitive Dialplan Builder with drag-and-drop GUI simplifies the task of building IVR.
- Predictive dialer with Preview and Progressive Dialing capability.
- Built-in Agent / Customer Interaction Script Builder.
- Ability to incorporate Web enabled CRM/ERP applications within the Script Builder.
- ""Cradle to Grave"" CDR reporting.
- Optional white-labeling and branding.
Credit Card Required:
NA
Avg Installation Time:
Not Defined
Training:
No Training Offered
Free Version:
