Oracle Service Cloud is a customer service solution that enables organizations to better understand customers and quickly deliver the right answers at the right time through preferred service channels and devices.
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Not Defined
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Reputation Informant has the ability to identify trap hits by IP, domain, subject line, country, and more. The platform can identify sending practices that damage your reputation so that you can quickly identify issues, take corrective action, and keep your reputation intact. Reputation Informant analyzes billions of messages to provide unprecedented visibility into email-based brand abuse like phishing and spoofing.
The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.
11Ants RAP (Retail Analytics Platform) is a cloud-based platform which designed to drive growth for medium to large retailers. The platform uncovers hidden value in customer transactional data, transforming it into actionable stories and triggering better engagement strategy, promotions and more.
[24]7 Social is a suite of apps that leverage prediction, real-time decisioning, and intuitive design frameworks to effectively add Social Influence to customer purchase and service journeys. The platform helps companies extend their brand reach through the Social Influence and Brand Advocates.