Nexidia Analytics

Nexidia Analytics platform helps companies gain control over the vast amount of interaction data collected from phone calls, web chat, customer surveys and more. Driven by the powerful Nexidia Neural Phonetic Speech Analytics, the solution organizes, analyzes, and operationalizes multichannel contact center interactions. With Nexidia Analytics, company leaders get crucial insights to help solve business challenges and improve customer engagement.

Description

Product Features:
  • Find the answers that are hidden in your multi-channel customer interactions.
  • Know exactly when customer interactions yield competitive mentions, negative sentiment, unresolved issues, or accepted or rejected marketing offers.
  • Combines phonetic indexing and search with Automatic Speech Recognition (ASR) for deep, accurate insights.
Product Purpose: Neural Phonetic Speech Analytics, the power behind Nexidia Analytics, smartly combines phonetic indexing and search with Automatic Speech Recognition (ASR) in a way that offers the most scalable, accurate, and flexible solution available. This unsurpassed
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information