Needle

Needle identifies shoppers who are in need of assistance and matches them with advocates who love the brand and use the products. The platform enables the engagement of companies with online consumers in a way that builds trust and credibility.

Description

Product Features:
  • Monitor behavior and activity through the entire customer lifecycle.
  • See how the visitor arrived, search terms, when they stall, when they buy, and when they come back.
  • Identify targets who need the most help.
  • Define category and invitation parameters using predictive analytics.
  • Catch visitors with dynamic, flexible, branded creative.
  • Draw in shoppers with advocates that clearly have a passion for the products.
  • Retain engagement with invites that are always contextual to the visitor’s page.
  • Match customers to the right advocates with skills-based routing.
  • Use performance-based routing to deploy the best advocates available.
Product Purpose: The platform enables the engagement of companies with online consumers in a way that builds trust and credibility.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information