Mattersight

Mattersight is a suite of personality-based software applications that enable businesses to analyze and predict customer behavior based on the language exchanged during service and sales interactions.

Description

Product Features:
  • Predictive behavioral routing.
  • Performance coaching.
  • Predictive analytics.
  • Quality monitoring.
  • ROI calculator.
Product Purpose: Mattersight is designed to analyze call center calls and turn the insights into meaningful data that users can react to, enabling them to improve their return on every future interaction.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information