Description
Product Features:
- Applications enable interaction across voice, email, chat, SMS, Facebook and Twitter.
- Agents can utilize one easy-to-use interface to respond immediately and appropriately across any channel of communication.
- Capture as many concurrent agent screen interactions as needed without any hardware or software limitations.
- Authoring enables organizations to design end-to-end interaction flows, including call greetings, information gathering, CRM and social web lookups, queuing, intelligent routing and post-call surveys.
- CxEngage makes customer data actionable in real-time by picking up on patterns in behaviors.
- Management Applications provide up-to-the-minute insights to proactively address any issues.
- Visual is a comprehensive co-browsing and screen sharing solution.
- CRM integration available.
Product Purpose:
LiveOps Cloud lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable cloud contact center solution using a pay-as-you-go model.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
