LiveAgent Helpdesk is a multi-channel customer support software, which helps to serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. LiveAgent transforms every communication that comes into an organization into an active “ticket.” Tickets serve as communication threads between customers and support agents. They include all emails, live chats, phone calls, Facebook messages, and tweets, along with internal notes and other types of data related to the customer.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
NA
Free Version:
11Ants AAP (Airline Analytics Platform) is a cloud based customer science platform for airlines that is based on the same customer analytics used in retail. The platform helps craft marketing messaging and effective promotions by collecting and interpreting data about customers, flights, routes, ancillary products, frequent flier program, and more.
Real Platform is a cross-channel programmatic advertising platform that provides 100% viewiblilty and fraud-free campaigns to buyers. Integral Ad Science data measures viewability and helps 33Across prevent suspicious traffic from entering into their guaranteed marketplace. 33Across Real Platform partners with top DSPs, Trading Desks, Networks and Agencies.
10,000ft Insights is an online brainstorming, collaboration and file sharing solution for creative teams irrespective of team members geographical location. Creatives can get together online in a “virtual war room,” gathering product or project specs, sharing sketches and designs, comparing concepts and ideas and providing feedback to the team.
The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.