Description
Product Features:
- Empower agents to respond to emerging issues any time and anywhere.
- Enlist subject matter experts across the company to help solve customer service issues.
- Speed agent response times and standardize replies using the built-in knowledge base and response templates.
- Train new agents and manage compliance with an approval process that allows approver edits.
- Automatically route social posts to the best agent based on pre-defined skill sets.
- Integrate with any social network, CRM system or backend reporting platform to understand the customer.
Product Purpose:
Klout enables brands to connect with trusted content creators to drive authentic earned media that drives 4x brand lift at 1/5 the cost of other social channels. Drive valuable earned media marketing with your content.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
