LAGAN Public Sector

LAGAN Enterprise is a customer service solution that helps public sector organizations deliver efficient and personalized customer experiences across multiple channels, including contact center, Web, social and mobile.

Description

Product Features:
  • context-aware Service-Oriented Architecture (SOA).
  • Social listening and analytics deriving sentiment and trends from customers’ interactions.
  • Multilingual capabilities for global organizations.
  • Highly scalable to support large, global contact centers.
  • Business-friendly reports and report designer.
Product Purpose: End-to-end control. Customer-to-brand satisfaction
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information