KronoDesk

KronoDesk is a customer support solution that provides a single, easy to use destination for all support needs. When customers arrive with a problem, question or inquiry, KronoDesk will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions.

Website: http://www.inflectra.com/kronodesk/

Description

Product Features:
  • Easy to use web-based help desk ticket submission.
  • Automated email notifications.
  • Setup user support forums so customers can help each other.
  • Central dashboard so that agents can monitor forum posts and tickets.
  • Upload KB articles, organized by categories and meta-tags.
  • Powerful searching and filtering, of the knowledge base.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information

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