KANA Express

KANA Express is cloud-based Customer Service software for midsize businesses that gives customers an online forum to connect and exchange ideas, and agents the tools to collaborate and respond.

Description

Product Features:
  • Reduce call and email volume by up to 50 percent.
  • Make online service targeted and efficient whether customers are shopping, looking for information or for assistance.
  • Make social media an integrated part of the customer experience.
Product Purpose: End-to-end control. Customer-to-brand satisfaction
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information