Description
Product Features:
- From fast answers out of the knowledge base to easy apps for communicating service issues, KANA Mobile Experience optimizes the service experience for customers on the go.
- KANA Agent Experience is designed to make every agent the best.
- Contact center agents navigate all resources in a unified desktop with a 360-degree view of the customer across channels.
- Guided contextually to information and answers, agents are more productive and the customer journey stays right on target.
- KANA Social Experience makes social media an integrated and strategic part of the customer experience.
- Whether customers are shopping, looking for information or for assistance,Web Experience makes online service targeted and efficient—a good experience from any device.
Product Purpose:
End-to-end control. Customer-to-brand satisfaction
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
