ITC 2-Way Text Messaging

ITC 2-way text messaging enables instant conversations between contact center agents and one or more customers. Text interactions are brief and enable a single agent to concurrently assist multiple customers. This makes the benefits of text as exciting for your company’s bottom line as it is for your customer.

Description

Product Features:
  • Text messages are limited to 160 characters.
  • Conversations are quick and replies are short.
  • Unlike 1-to-1 phone calls, agents can support multiple texting customers concurrently.
  • As a team, text customer service agents can produce higher occupancy rates across digital channels.
Product Purpose: Provide enterprise-scale text support for your customers using the familiar contact handling processes your team already uses with traditional channels.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information