Performance Tracker is a web-based, call center dashboard that delivers relevant metrics from both call center and enterprise data sources to highlight the call center’s overall performance at any given moment.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
NA
Free Version:
[24]7 Social is a suite of apps that leverage prediction, real-time decisioning, and intuitive design frameworks to effectively add Social Influence to customer purchase and service journeys. The platform helps companies extend their brand reach through the Social Influence and Brand Advocates.
[24]7 Active Share is a shared “online canvas” enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
Reputation Informant has the ability to identify trap hits by IP, domain, subject line, country, and more. The platform can identify sending practices that damage your reputation so that you can quickly identify issues, take corrective action, and keep your reputation intact. Reputation Informant analyzes billions of messages to provide unprecedented visibility into email-based brand abuse like phishing and spoofing.
15Five is a workforce optimization solution that helps business owners, managers and team leaders keep up to date on how employees are doing.