Impel Ops

Impel Ops is a comprehensive customer service platform that includes call center administration, ticketing, service level agreements, maintenance contracts, service requests and more. Customers can open tickets via phone or email, and all tickets are tracked and handled in one, integrated system. One of the most powerful features of Impel is its Workflow Engine. You can set up Rules for various conditions of data. And for each Rule, you can set up a whole slew of Actions – assign a record, alert a user, create another record. update something else, even communicate with an outside system via HTTP.

Website: http://www.impelops.com/

Description

Product Features:
  • Connect with customers on the web, via chat, phone and email.
  • Integration with cloud call center solutions such as Knowlarity and Ozonetel.
  • Set up configurable dashboards that give managers exactly the data that they need for optimum control.
  • Track warranties, Maintenance Contracts with specialized dataviews for faster renewals.
  • Assign calls to field engineers via SMS or Email for faster turn-arounds.
  • Compose, read and respond to emails on the Email tab, just like in any standard email client.
  • Emails sent and received are automatically created as Activities.
  • Contacts that the email was sent to or Copied to are tagged with that Activity automatically.
  • Mass functions perform common CRM activities with fewer clicks, such as upload, delete, transfer, edit and bulk email.
  • Advanced build-your-own reporting.
  • Comprehensive SOAP APIs.
  • Highly customizable and configurable even by the user.
  • Powerful Workflow Engine feature for rules-based administration.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information

Other products

  • 10,000ft Insights

    Read more

    10,000ft Insights

    10,000ft Insights is an online brainstorming, collaboration and file sharing solution for creative teams irrespective of team members geographical location. Creatives can get together online in a “virtual war room,” gathering product or project specs, sharing sketches and designs, comparing concepts and ideas and providing feedback to the team.

    Website: http://www.10000ft.com/insights/overview

  • 10X

    Read more

    10X

    10X enables companies to host a social network on their own website with one line of code. With 10X, you can draw in your community with interactive content and an ultra-modern design.Topic based organization means content always reaches the people who are interested in it.

    Website: http://10x.io/

  • [24]7 Predictive Experience Platform

    Read more

    [24]7 Predictive Experience Platform

    The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.

    Website: http://www.247-inc.com/products/247-active-share

  • 24-7 Press Release Newswire

    Read more

    24-7 Press Release Newswire

    24-7 Press Release Newswire is a simple to use PR tool for any company. Content providers or marketers upload a press release to the 24-7 system, and it automatically gets distributed to traditional media, online media and social media channels.

    Website: http://www.24-7pressrelease.com/