IBM Watson Customer Experience Analytics

Watson Customer Experience Analytics allows marketers and analysts to view sites and apps from the customer perspective. Bring together customer experience insights from all channels in a unified, visual dashboard. Visualize customer journeys, replay sessions and get the insights you need to create frictionless customer experiences. Watson provides a seamless, end-to-end view of the customer experience so companies can discover opportunities, resolve issues, boost conversions and maximize lifetime customer value.

Website: http://www.ibm.com/analytics/us/en/technology/biginsights/

Description

Product Features:
  • Quantify and visualize complete, cross-channel customer journeys—individually and in aggregate—across devices and over time.
  • Customize the dashboard by role to track the KPIs most important to you.
  • Identify new opportunities to improve the customer experience and refine the journey to deliver more conversions.
  • Gain immediate insight to go from question to decision in minutes, shifting resources and taking action to grow revenue.
  • Easily identify trends and understand root causes.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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