Hotline

Hotline (formerly Konotor) is the in-app customer engagement platform from Freshdesk. Hotline is designed to solve the unique challenges faced by mobile app creators, featuring everything needed to support customers using your app, from within the app itself. These features include in-app chat, proactive engagement, FAQs, custom channels, automated replies, bulk actions, canned responses, shortcodes and more. Hotline helps you drive adoption and business by letting you create visually rich marketing campaigns, and send them to the right user at the right time.

Website: http://freshdesk.com/

Description

Product Features:
  • Configurable welcome messages help set context and manage user expectations.
  • Talk to your customers in real-time proactively with push notifications, interactive messages, segment based targeting or APIs.
  • Users get alerted when you respond to them, even if they aren’t actively using your app.
  • Use deep-links to enhance user experience by taking them to the right content or screen.
  • Pulls information from CRM and other internal systems.
  • Optimized for fast-switching and quick answers across conversations.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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