Groove

Groove offers simple online help desk software for SaaS-based platforms and ecommerce businesses. The ticketing and knowledge-based software seeks to provide superior customer service using a Reports dashboard that tracks metrics that matter. The dashboard helps users understand how customers feel about the support they receive with daily, weekly, monthly, and yearly breakdowns of satisfaction ratings. Users can also track which complaints, bug reports, and feature requests are trending amongst customers, thus determining what needs to be changed to acquire new customers and maintain loyal ones.

Website: http://www.groovehq.com/

Description

Product Features:
  • Share the workload by assigning tickets to other agents or groups.
  • Collaborate behind the scenes with notes that only the team can see.
  • Know where every ticket stands by marking it as Open, Pending or Closed.
  • Includes a knowledge base.
  • The contact widget suggests answers as customers search.
  • The contact form widget can be installed on any page of the site or app.
  • Spot support trends by seeing which labels are being used most among the team.
  • Track how long it takes the team to get started on a customer’s request.
Product Purpose: The best ticketing system for teams.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information

Other products

  • 24-7 Press Release Newswire

    Read more

    24-7 Press Release Newswire

    24-7 Press Release Newswire is a simple to use PR tool for any company. Content providers or marketers upload a press release to the 24-7 system, and it automatically gets distributed to traditional media, online media and social media channels.

    Website: http://www.24-7pressrelease.com/

  • [24]7 Predictive Experience Platform

    Read more

    [24]7 Predictive Experience Platform

    The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.

    Website: http://www.247-inc.com/products/247-active-share

  • Email Informant

    Read more

    Email Informant

    Email Informant embeds a simple tracking pixel into outbound emails, making it easy to measure whether each recipient fully read your entire email or simply skimmed it. Discover if your sending times are optimized around the peak hours of your recipients, which links or calls to action perform the best and more.

    Website: http://250ok.com/tour/blacklist-informant/

  • Inbox Informant

    Read more

    Inbox Informant

    Inbox Informant is email deliverability for legitimate senders. The platform’s campaign diagnostics provide insight into authentication issues, deliverability trends, and ISP-specific feedback so that senders can identify problems. Its reporting engine provides total flexibility to build any number of custom reports and dashboards to track and measure inbox placement.

    Website: http://250ok.com/tour/blacklist-informant/