Description
Product Features:- Blended Contact Center: Powered by Active Blending to integrate inbound and outbound operations into a single desktop interface.
- Five9 Cloud Security Office: Armed with firewalls and intrusion prevention technology, the Five9 Cloud Security Office safeguards the Five9 infrastructure, applications and operations.
- Inbound Contact Center: Fast set-up.
- Scalable.
- Custom set-up of skill groups, users, routing strategies and call flows.
- Agent scripting.
- Priority call routing.
- Web integration APIs.
- Automated post-call survey routing.
- IVR with speech recognition.
- ACD skills based routing.
- Computer Telephony Integration (CTI).
- Multichannel Contact Center: Enables agents to move between social media, mobile, live chat, email and voice calls.
- Network Operations Center (NOC): 24/7 monitoring of millions of transactions in the Five9 cloud.
- Outbound Contact Center: Predictive dialer tool for automating the dialing of multiple numbers per contact.
- Full compliance with the Telephone Consumer Protection Act (TCPA).
- Integration with 3rd party scrubbing services to clean up lead lists.
- Disposition timer and Redial features.
- Time of day triggers.
- Local Caller ID.
- Social Customer Care & Sales: Empowers customer care agents to respond to user posts on Facebook, Twitter, Youtube, blogs, articles and online communities.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
