Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or agent, based on the business objectives and contact center activity.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.
SiteCTRL gives publishers deep insights into how their content is actually getting shared online. The ability to track content that is copied and pasted into an email or shared across Twitter and Facebook helps publishers measure content reach, giving them insights that they can use to figure out what content boosts site traffic and better search ranking.
1CRM offers customer relationship management software designed to help users run and grow their business. The platform enables users to access all of their data from a single integrated online platform, saving time and promoting collaboration. 1CRM allows clients to automate their processes, allowing them to close more deals. In addition, users can generate lead forms, capture leads, and follow up with them create, distribute, and track newsletters and email campaigns for multiple target lists make informed decisions by tracking sales pipelines and forecasts with automatically generated reports and charts.
[24]7 Social is a suite of apps that leverage prediction, real-time decisioning, and intuitive design frameworks to effectively add Social Influence to customer purchase and service journeys. The platform helps companies extend their brand reach through the Social Influence and Brand Advocates.