Description
Product Features:- ACD with Call Distribution Algorithms.
- IVR with Intuitive Script Designer.
- Text-to-Speech & Speech Recognition.
- In-Queue & Estimated Wait Time Announcements.
- Post-Call Surveys.
Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or agent, based on the business objectives and contact center activity.