Five9 Inbound Contact Center

Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or agent, based on the business objectives and contact center activity.

Description

Product Features:
  • ACD with Call Distribution Algorithms.
  • IVR with Intuitive Script Designer.
  • Text-to-Speech & Speech Recognition.
  • In-Queue & Estimated Wait Time Announcements.
  • Post-Call Surveys.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information