DigitalGenius

DigitalGenius is AI-powered call center technology that enables you to add an artificial intelligence and natural language processing layer over your enterprise call center. We connect with your Customer Service Console & CRM to extract data and train a neural network on your own historical customer service transcripts. The AI model learns how your best agents deliver fast, accurate customer replies and correctly tag or route incoming cases. DigitalGenius learns over time from digital call logs and live agent calls.

Website: http://digitalgenius.com/

Description

Product Features:
  • Learns over time, mirrors and replicates human-like interactions to hold natural-sounding conversations with customers.
  • Handles meta data, routes cases, provides agents with accurate suggestions and automates responses accurately.
  • Statistical operations extract meaning, context, and predict answers in any language.
  • Deep neural network model converts historical customer service transcripts into word vectors.
Product Purpose: NA
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information

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