CX Index

Customer Experience Index (CX Index) is an easy-to-use suite of tools that help business leaders and analysts find out how their customer experiences stack up against the competition. Based on the unique and proprietary Forrester consumer survey data, CX Index ranks consumer experience across key categories and actionable industry drivers. CX Index also includes the consulting services of Forrester’s team of CX experts.

Website: http://go.forrester.com/data/cx-index

Description

Product Features:
  • See how your CX compares to your competitors.
  • Understand how your customers experiences affect their loyalty.
  • Get insights about which experiences need to be improved and how to prioritize those improvements.
  • Customize your CX data based on your business needs and share it across your organization.
  • Always-on, easy-to-use interactive dashboard.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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