Customer Service Automation Platform

Customer Service Automation Platform is a customer service solution that reduces call volume and average call time, while allowing for Customer Service Representatives (CSRs) with less training to provide better and more consistent answers.

Website: http://www.fusemachines.com/product/csap

Description

Product Features:
  • Customer widget deflects inbound interaction from website visitors to the support team.
  • The CSR drastically reduces your employees’ average call time and narrows the scope of content to specific and accurate information.
  • The admin panel allows for controlling the content in the one centralized knowledgebase.
  • The analytics are accessible in the admin panel by a user with administrator privileges.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

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