Description
Product Features:
- Access call recordings with a simple log in and the push of a button.
- Compare agents, departments, and locations.
- See results over time to gauge improvement, and visually drill-down into data to see the precise sales skills in which your team is deficient.
- Get SMS or email alerts when an agent, department, or location starts to slide.
- Or, send alerts to management when things are going well.
- In just minutes you can create your own scorecards for your entire company or for individual departments.
- Score every call for things like general sales skills, asking for the business, customer agitation, asking for the name, using the name, and a host of other sales skills.
- The conversation analytics engine can determine if a call resulted in a sale, an appointment, a reservation, or a follow-up call.
- Email calls to anyone inside or outside an organization without having to download them.
Product Purpose:
Convirza for Advertisers analyzes every call for lead quality score, sends missed opportunity alerts, and allows you to optimize every campaign
Product Attributes:
Free Trial:
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
