Envision offers a workforce optimization solution designed to improve agent effectiveness immediately with targeted, customized coaching of agents at exactly the time and place it will do the most good. Click2Coach strives to transform every interaction into lasting customer relationships. By reviewing recorded voice and screen interactions with customers, Click2Coach can help users identify trouble areas that need improvement as well as keywords/phrases that are trending. The program also summarizes the quality monitoring score, agent adherence, back-office activity, speech analytics, and customer survey results into one performance score to help improve agent effectiveness.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
10000ft Plans is an interactive, high-level project resource management platform for business owners, managers and other organization leaders. 10000ft Plans replaces the tedium of traditional static spreadsheets and emailed status updates, featuring a drillable, collapsible visual timeline. See at a glance who is working on which projects, weeks in progress, status of deliverables, budget, and more. Organization leaders can participate in projects, and the tool pre-populates the status bar to show which projects you are on, letting your team know what you are working on, or even shows if you are out of the office.
SiteCTRL gives publishers deep insights into how their content is actually getting shared online. The ability to track content that is copied and pasted into an email or shared across Twitter and Facebook helps publishers measure content reach, giving them insights that they can use to figure out what content boosts site traffic and better search ranking.
11Ants AAP (Airline Analytics Platform) is a cloud based customer science platform for airlines that is based on the same customer analytics used in retail. The platform helps craft marketing messaging and effective promotions by collecting and interpreting data about customers, flights, routes, ancillary products, frequent flier program, and more.
The Twenty Three platform brings together social marketing and video by enabling brands to create and share video content in a relevant, engaging social hub.