Casengo

Casengo is an enterprise customer service tool that features one team inbox for every customer-facing channel. Casengo is the central hub for inbound email, chat and even social media posts. Your team productivity improves, and with a single inbox all channels, it’s customer’s choice how they want to engage with you. The Casengo platform helps customer support managers to set easily setup groups containing channels and employees with different responsibilities or skills.

Description

Product Features:
  • Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.
  • See a real-time, multi-channel queue at all times so you know which customers are still waiting for an answer.
  • Customize a set of quick replies so that you can respond automatically, personally, consistently and rapidly.
  • Any team member, supplier or partner can participate with an email address.
  • Share knowledge within your team with the built-in knowledge base.
  • Set up a smart self-service process and reduce repetitive questions.
Product Purpose: With all messages in one place, you get better engagement and happier customers.
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information