Avtex InteractionSync

Avtex InteractionSync is a call center solution that gives agents access to a unified agent desktop with embedded call controls such as call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial.

Description

Product Features:
  • Unified Agent Desktop.
  • Universal Inbox - all interaction types delivered to agent in the same way.
  • Manage each interaction in its own session of apps with multiple sessions at once.
  • Screen pops for generic objects routed via CRM managed email and phone calls included in base bundle.
  • Integrates with Microsoft Dynamics.
Product Purpose: Avtex is designed to help eliminate poor customer experiences. Whether users need help in developing the strategy or identifying the technology, Avtex has the expertise to integrate every point of interaction for a flawless omni-channel experience for cus
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information