Description
Product Features:
- Access comprehensive profiles of unified customer touch and business data – from anywhere within Amity.
- Analyze customer health over time based on highly accurate rules and profiles that combine business and outcome data with customer usage.
- Broadcast announcements to all Amity users.
- Change state by dragging and dropping tasks.
- Convert alerts to track customer issues and monitor progress.
- Customize reports to send to directly to customers.
- Define automatic task generation and assignment to support any process.
- Define, manage and refine relationship health scores to match business goals, sending appropriate communications as needed.
- Demonstrate the impact customer success has on customers throughout their lifecycle.
- Engage with customers, manage tasks and monitor your inbox directly from the newsfeed.
- Filter information based on pre-defined custom policies.
- Identify customers that are successful today and those that are struggling using our automatic account relationship health scoring.
- Keep an eye on the big picture with an organized view of all opportunities and tasks.
- Maintain single shared customer profiles, company-wide.
- Manage and filter all account and contact details.
- Portfolio health to eliminate surprises.
- Provide a consistent customer experience and reinforce policies and strategies with workflow management.
- Quickly assess account health from the dashboard based on your custom business rules within our Customer Lifecycle Automation Platform.
- Quickly identify process improvements based on trends and analysis of success or failure at any stage.
Product Purpose:
Amity will dramatically improve conversions, onboarding, retention and growth
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
