Description
Product Features:
- Automatic alerts are sent to the right person or teams as soon as a negative comment or score is received.
- Built-in text analytics for a clear view of what your customers are telling you in their comments over time.
- Easy collaboration and sharing ensure staff at all levels understand insights and take action to improve your business.
- Fully self-service with no hidden service costs.
- Responds to your screen size to automatically display all the information you need through your browser.
- Out-of-the-box reports are intuitive and built for easy drilldown and exploration to uncover root causes of customer sentiment.
- Also includes Net Promoter Score (NPS), a proven metric for measuring and acting on customer loyalty data.
Product Purpose:
Satmetrix NPX drives customer satisfaction, promotes customer loyalty, and increases word of mouth.
Product Attributes:
Free Trial:
Tech Expert:
Credit Card Required:
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
