Mi4biz

Mi4biz offers a customer service management platform for sustainable customer satisfaction. The platform provides multi-channel customer communication, end-to-end issue management, and predefined workflows. The workflow-based cloud and enterprise complaint management software helps users design easy-to-manage workflows for various complaint categories. All customer service processes can be managed on a single platform that integrates call center, authentication systems, emails, social media, and more.

Website: http://www.mi4biz.com/

Description

Product Features:
  • Define categories, design workflows, interfaces and edit them without having to consult the vendor or IT department.
  • Integration framework to manage events and exchange data with any other system using web services.
  • Knowledge Base and Self Desk offers a content repository for agents and customers.
  • Capture customer complaints, problems and requests from Facebook and Twitter.
  • Monitor all channels (call center, web, chat, social media, email, self desk) and create a single view of the customer.
  • Real-time analytics that managers can use to measure performances to make informed decisions.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

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