Groove

Groove offers simple online help desk software for SaaS-based platforms and ecommerce businesses. The ticketing and knowledge-based software seeks to provide superior customer service using a Reports dashboard that tracks metrics that matter. The dashboard helps users understand how customers feel about the support they receive with daily, weekly, monthly, and yearly breakdowns of satisfaction ratings. Users can also track which complaints, bug reports, and feature requests are trending amongst customers, thus determining what needs to be changed to acquire new customers and maintain loyal ones.

Website: http://www.groovehq.com/

Description

Product Features:
  • Share the workload by assigning tickets to other agents or groups.
  • Collaborate behind the scenes with notes that only the team can see.
  • Know where every ticket stands by marking it as Open, Pending or Closed.
  • Includes a knowledge base.
  • The contact widget suggests answers as customers search.
  • The contact form widget can be installed on any page of the site or app.
  • Spot support trends by seeing which labels are being used most among the team.
  • Track how long it takes the team to get started on a customer’s request.
Product Purpose: The best ticketing system for teams.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

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