CX Process

CX Process is a process platform that provides the building blocks needed to create multi-channel customer journeys, bring them to life, and measure their impact continuously. CX Process is part of the Customer Experience Platform which helps customers build, execute, monitor and optimize the end-to-end customer journey.

Description

Product Features:
  • Easily model and adapt to any customer journey - from the mechanics of a marketing promotion, to how a customer receives support.
  • Model customer experiences, then roll them out across web, mobile, and physical/kiosk touch points.
  • Manage and analyze customer interactions (and the business processes and objects that drive them) around the clock.
  • Start with a full set of business objects that are custom-built for a specific industry.
Product Purpose: Aurea CRM not only helps your deliver personalized customer service, but also an outstanding customer experience - even if you have a large customer base.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information