Aspect Zipwire

Aspect Zipwire is a cloud-based call center solution that provides omni-channel customer care, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities.

Description

Product Features:
  • Scenario Builder.
  • Supervisor UI and Real-time Dashboard.
  • Supervisor and Agent Metrics.
  • Agent Tools.
  • Multi-session Chat.
Product Purpose: Whether they prefer self-service or have a complex question that requires agent assistance, The Aspect® Zipwire™ cloud contact center delivers a seamless experience that improves your customer retention, customer engagement and your bottom line.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: NA Free Version:

Additional information