Description
Product Features:
- Train agents in less than 30 minutes.
- Intuitive interface that guides agents.
- Real-time agent performance reports.
- Advanced speech-to-text for recording calls.
- Automated call distribution (ACD).
- Skill based routing.
- Dynamic queuing.
- Advanced list management.
- Built-in Softphone.
- API integrates with 100 industry-leading software providers.
- Tier-1 Connectivity.
- SSAE16/ SOC 1 compliant security.
Product Purpose:
Message360 is Ytel's Communications as a Service (CPaaS) offering.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Not Defined
Training:
No Training Offered
Free Version:
