Voicent Call Center Manager

Voicent Call Center Manager software helps organizations monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.

Description

Product Features:
  • Real Time Tracking and Historical Reports.
  • Whisper Coaching and Call Monitoring.
  • Integration With Call Center Tools.
  • Automated Compliance with FTC Dropped Calls Rule.
  • ACD Rules Engine.
  • Call Volume Control.
Product Purpose: Call Center Manager is a core component of Voicent's call center solutions. When combined with IVR Studio or Predictive Dialer software, Call Center Manager gives you a fully functional call center.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information