Description
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Metaphor Workforce is a workforce management solution for the contact center. The platform provides a solution for the vital processes involved in customer service including forecasting, scheduling, preference and request handling, communication, intraday management, reporting and performance management.
Email Informant embeds a simple tracking pixel into outbound emails, making it easy to measure whether each recipient fully read your entire email or simply skimmed it. Discover if your sending times are optimized around the peak hours of your recipients, which links or calls to action perform the best and more.
[24]7 Social is a suite of apps that leverage prediction, real-time decisioning, and intuitive design frameworks to effectively add Social Influence to customer purchase and service journeys. The platform helps companies extend their brand reach through the Social Influence and Brand Advocates.
24-7 Press Release Newswire is a simple to use PR tool for any company. Content providers or marketers upload a press release to the 24-7 system, and it automatically gets distributed to traditional media, online media and social media channels.
360dialog is an ultra-customizable mobile messaging platform that engages and re-engages customers individually with personalization features for push notifications, In-App Messages and Ads. Deliver personalized messaging through your mobile and desktop browsers, and reach users you otherwise wouldn’t reach by using smart deep linking technology. 360dialog also offers a Remarketing program that lets you trigger banner retargeting campaigns to lapsed users and bring them back into the funnel.