TaskRouter

TaskRouter is a contact center routing solution. When a task gets assigned attributes, TaskRouter “learns” where to route the task, whether it is a phone call, a lead, or a support ticket.

Description

Product Features:
  • Attibute-based routing.
  • Multi-channel routing.
  • Power escalation logic.
  • Report ready Statistics and Audit logging.
  • Task-worker matching over WebSocket.
Product Purpose: Twilio is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information